Delivery

Shipping & Delivery Policy Last updated: 27 September 2026 Thank you for shopping with Epic Builds. This policy explains how order processing, shipping, tracking and delivery work. Order Processing After placing an order, you will receive an order confirmation using the contact details provided during checkout. Orders may require processing before dispatch. Estimated processing and delivery times shown on our website are estimates rather than guaranteed delivery dates unless we expressly state otherwise. Delivery Locations Epic Builds may offer delivery to multiple countries and regions. Available shipping destinations, delivery methods and charges are displayed during checkout based on your delivery location and the products in your basket. If we cannot deliver an order to your location, we will contact you and arrange an appropriate solution, including a refund where necessary. Delivery Times Estimated delivery times may vary depending on: - Your destination; - Product availability; - Warehouse location; - Carrier availability; - Customs processing; - Public holidays; - Severe weather; - Other circumstances outside our reasonable control. The most relevant delivery estimate available for your order will normally be shown during checkout or communicated after purchase. Multiple Packages Some orders may contain products or components dispatched separately. This means your order may arrive in more than one package and potentially on different days. If you receive only part of an order, please check your tracking information before contacting us, as another package may still be in transit. Tracking Where tracking is available, tracking information will normally be sent after your order has been dispatched. Tracking information may take some time to become active after a shipping label has been created. International Orders International shipments may be subject to customs procedures, import taxes, duties or other charges depending on the destination country. Where these amounts are not collected at checkout, the recipient may be responsible for charges imposed by the destination country's authorities or delivery provider. Any applicable charges will depend on local rules and the circumstances of the shipment. Incorrect Delivery Information Customers are responsible for providing accurate delivery information during checkout. If you notice an error, contact support@epicbuild.store as quickly as possible. We will try to correct the information before dispatch, but we cannot guarantee that changes can be made once processing has started. Additional costs caused by incorrect or incomplete delivery information may be charged where legally permitted. Failed Delivery If a carrier cannot complete delivery, the parcel may be taken to a collection point, returned to a depot, or returned to the sender. Please follow any instructions provided by the carrier. If your order is returned following unsuccessful delivery, contact us so we can determine the available options. Lost Packages If tracking indicates that your parcel has not moved for an unusually long period or you believe it has been lost, contact: support@epicbuild.store We will investigate with the relevant fulfilment or delivery provider. Where we remain legally responsible for delivery and the goods have not been delivered, your statutory rights remain unaffected. Damaged Packages If your package arrives visibly damaged, photograph the external packaging and the product where reasonably possible. Contact support@epicbuild.store with your order number and photographs so we can investigate. Delays Occasionally, circumstances outside our reasonable control can delay deliveries. We will make reasonable efforts to assist when delays occur. Nothing in this policy limits any rights you may have under applicable consumer law where delivery is excessively delayed or does not take place. Contact For delivery or tracking questions: Epic Builds Email: support@epicbuild.store